Return Policy

Return Policy

At StepTwo Footwear, we want you to love your purchase. If not, we offer easy returns within 14 days.

Return Guidelines

• 14-Day Returns: Unworn items in original packaging can be returned within 14 days of delivery.

• Non-Returnable Items: Some products may be marked as non-returnable due to hygiene or other reasons.

• Authorization Required: Contact us first to get a return authorization number.

• Free Return Shipping: We cover return shipping. Use a trackable method for safety.

How to Return

1. Contact us with your order number and reason for return.

2. We’ll provide return instructions and an authorization number.

3. Pack the item with original tags/box and ship it back.

Refunds & Exchanges

• Refunds are processed within 3 business days after we receive and inspect the item.

• For exchanges, follow the same return steps—we’ll ship your replacement promptly.

Need Help?

📧 [e-mail]
💬 Live Chat Support on our website